RELIABLE – EASY TO USE – EASY TO CLEAN FOR DAILY COOKING

RELIABLE – EASY TO USE – EASY TO CLEAN FOR DAILY COOKING

As a helpful assistant in the kitchen, Supor understands that you are concerned about the time and quality of cooking.

Therefore, Safety & Convenience are two elements that are carefully considered into every Supor product. Aside from meeting international quality standards of Groupe SEB, Supor products are easy to use and easy to clean, with various colors to choose from… thanks to the feedback from our loyal consumers. As a result, Supor has become a trusted brand by housewives since 1994.

With various product ranges from pots, pans, pressure cookers, rice cookers to induction hobs, etc, Supor is definitely the smart choice to help you simplify your life, inspire you to cook delicious meals for your family every single day.

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“My Tam cooks better with Supor”

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Supor products warranty policy

1WARRANTY PERIOD

  • Warranty period of SUPOR small domestic appliances product (SDA) will be counted 12 months from purchased date of end-user but not exceed 24 months counted from manufactured date.

2WARRANTY METHOD

  • To avail of the warranty service, customer is requested to contact any of our Authorized Service Partner (ASP) and bring the product and the warranty card (if any) to ASP location. Service will be taken in ASP location.

3WARRANTY SERVICE PROCESS

4WARRANTY IS COVERED BASED ON THE FOLLOWING CONDITIONS

  • Defects is caused by component quality or technical problem in the manufacturing process
  • Warranty card is valid with legal information.
  • Model, serial number, purchased & production month of products is kept original label, no scratch, dents, lost or covered by other objects.
  • Customer should present the financial invoices of purchasing if requested

5WARRANTY SHALL BE VOID:

  • If the Product is damaged as result of natural disaster or acts of God (e.g. fire, flood, lightning, insect, high humidity & temperature, rusty, ion, irregular voltage sources.)
  • If The Product is misused or incorrectly installed or operated beyond the instructions printed in the manual.
  • The Product is altered, modified & repaired by a party not authorized by Asia Fan Company

Supor Home Appliance Replacement Policy

1EXCHANGE PERIOD

  • Supor SDA product shall be considered if there is a quality problem or a failure of warranty repair. Exchange of products is limited within warranty period which is: within seven (07) days from date of purchase of customer with proof of purchase, but not exceeding six (06) months from production date

2EXCHANGE CONDITIONS

  • Defected is caused by component quality or technical problem in manufacturing process
  • Product is new and not yet used
  • Product should have full box/ packaging with complete accessories.
  • Product label should have no scratched or damages
customer

CONSUMER SATISFACTION SUPPORT OFFICE

All of our after-sales services are offered based on the terms & conditions above. If you have any other requirements or inquiries, please get in touch with our Consumer Satisfaction Support Department with the following contact details:

Consumer Satisfaction Support Department

  • 25 Nguyen Thi Nho street, ward 09, Tan Binh dist., Ho Chi Minh city, Vietnam
  • Consumer Contact Center 1800-555-521
  • Email: vnasiafaninfo@groupeseb.com

USAGE TIPS

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“For more information, please contact 1800-555-521 or bring the products to the authorized service partner nearest for products checking.”.